Privacy Policy

Adam C Fox Creative LLC ("ACFC LLC," "we," "us," or "our") is a creative studio based in Reedsport, Oregon. We provide creative and technical services, and we operate FoxVoice, our own business communications platform for calls, voicemail, fax, and text messaging.

This policy explains what personal information we collect, how we use it, and how we protect it, including the mobile phone numbers and message content involved in our text messaging program. Questions? Email adam@adamcfoxcreative.com or call 541-304-3094.

• Contact details you give us: name, business name, email address, mailing address, and mobile phone number.
• Message content: the text messages you send us and the text messages we send you, including any images or files you attach.
• Consent records: the date, time, and method by which you agreed to receive text messages from us.
• Service details: estimates, invoices, orders, appointments, and the history of services we have provided to you.
• Technical data: IP address, browser and device type, and the pages you view on our websites.

• To answer your questions and provide customer care and support.
• To send service-related messages about your project, order, invoice, or appointment, including order and shipping updates and appointment confirmations.
• To keep records of your consent, your opt-out requests, and our communications with you.
• To operate, secure, and improve our services, and to comply with legal obligations.

We do not send marketing or promotional text messages under this program. We send service messages only.

Program name: the ACFC LLC text messaging program, operated under the name FoxVoice.

Message types: customer care and service-related messages only. These include replies to your questions, order and shipping updates, appointment confirmations, and follow-up about a project or service you have requested from us.

How you opt in, path one: you text us first. Our number, 541-304-3094, is published on our website, our Google Business Profile, our printed materials, and our email signature. When you text that number, you consent to our reply and to follow-up service messages about your project, order, or appointment. The disclosure you see before texting is this section and section 5 of this policy, both published at foxvoice.app/privacy.

How you opt in, path two: phone or in-person intake. When you call us at 541-304-3094 or meet with us in person and ask for text updates, we read you the following before we collect your number:

"Do you agree to receive customer care and service-related text messages from ACFC LLC at the number you provide? Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help at any time. Consent is not a condition of any purchase or service."

We record the number, the date, and your agreement in your contact record.

Message frequency: message frequency varies. We text you when there is a service reason to contact you, not on a fixed schedule.

Cost: message and data rates may apply. Your mobile carrier's standard messaging and data rates apply to every message we exchange.

Opting out: reply STOP to any message at any time. You may also reply CANCEL, QUIT, OPTOUT, UNSUBSCRIBE, STOPALL, REVOKE, or END. We honor opt-out requests immediately and permanently for that number. You will receive one final message confirming that you have been unsubscribed, and no further messages unless you text START to resubscribe.

Help: reply HELP to any message, reply INFO, email adam@adamcfoxcreative.com, or call 541-304-3094.

Consent is not a condition of purchase: agreeing to receive text messages is not a condition of any purchase or service. You may work with us without agreeing to receive text messages.

Number eligibility: you must be the account holder, or have the account holder's permission, for the mobile number you provide.

Carriers: mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your network operator and is not guaranteed.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never sold, rented, shared, or transferred to any third party or affiliate, for any purpose, including lead generation. Text messaging originator opt-in data and consent are excluded from the sharing described in section 6 and will not be shared with any third parties. This applies to all categories of personal information collected in connection with our text messaging program.

We do not sell personal information. Outside of the text messaging opt-in data and consent covered by section 5, we may share information with service providers who help us operate our business, for example Printful for order fulfillment and shipping, Stripe for payment processing, Resend for transactional email, and our telecommunications providers Twilio and Telnyx for calls, text messages, and faxes. These providers may use the information only to perform services on our behalf and are required to protect it. We may also disclose information when the law requires it.

Our websites use cookies and similar technologies to keep sessions working, remember your preferences, and understand how visitors use our sites. You can set your browser to refuse cookies, though parts of the sites may not work properly as a result.

We use administrative, technical, and physical safeguards to protect the information we hold. Payment transactions are encrypted and processed by Stripe; we never store full credit card numbers on our servers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information for as long as we need it to provide services, meet our legal and tax obligations, and resolve disputes. Consent and opt-out records for text messaging are kept for as long as we operate the messaging program, so that we can honor your choices.

You may ask us to access, correct, or delete the personal information we hold about you, and you may opt out of text messages at any time by replying STOP. To make a request, email adam@adamcfoxcreative.com. We respond within 30 days.

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.

We may update this policy from time to time. When we do, we will change the date at the top of this page. Continued use of our services after a change means you accept the updated policy.

Adam C Fox Creative LLC, Reedsport, Oregon

adam@adamcfoxcreative.com · 541-304-3094